Sterland Services and Support

As a Sterland customer, we treat you like a partner and think of you as family. Our services provide you rock solid certainty across the entire process; from implementation to training and education to ongoing support, we’ll do everything we can to make you successful.

Being focused entirely on businesses just like yours in the building and plumbing industry means we can anticipate your needs and opportunities – because we understand your goals.

Implementation services

The implementation of Frameworks follows a tried and tested process that’s primary aim is to minimise disruption and facilitate a solid base to ongoing business improvement.

We work with you to setup Frameworks leveraging off standard configurations that are tried and tested across the various supported industries.

We provide you simple spreadsheet tools that enable you to sort your existing data in the appropriate format for easy import into Frameworks, then we take it from there, configuring your data as needed and ensuring your system operates smoothly.

Training and Education

Once your system is up and running, we provide the initial training and on-site support you need to ensure a smooth transition from old to new during those critical first few days of live operations.

From there we move into an ongoing support model. An important component of this is training.

As your business evolves and your people change, to help you to ensure you maximise your software investment and stay current with your ERP application, we offer a variety of training and education methods and tools. These include:

  1. Application help for when a quick answer is necessary
  2. Comprehensive online documentation for every level of the organisation
  3. A Learning Management System to guide you through the application and manage your team’s knowledge
  4. An experienced Education team able to build a program to meet your ongoing training needs

Support services

Installing a new business management software involves significant change and investment for a business. We understand this and are here to support you every step of the way.

We know you need a partner that will roll up their sleeves and help you get the job done – quickly. That’s the advantage of our huge experience and specialisation; we can answer questions and address issues at light speed because we’ve seen them before.

We offer a combination of documentation, online support systems and a dedicated support team to resolve any issues as well as introduce you to new features and business improvement opportunities going forward.

All this together with regular software enhancement releases comes included in your subscription fees. We’re always here to help.